“The glitches in North Carolina mark another example of government technology gone awry, turning a program created to sustain millions of people through hard times into a new aggravation. The high-profile failure of the federal health care exchange last fall illustrated what many low-income people have encountered for years: faulty computer systems and websites that prevent them from receiving public assistance on time.
In North Carolina, the fix was simple: In August, caseworkers found that their computers stopped crashing if they switched browsers from Internet Explorer to Google Chrome.
But the backlog kept growing. By the end of last year, more than 30,000 families in North Carolina had waited more than a month to receive food stamps — a violation of federal rules that require routine applications be processed within 30 days. About one third of those families had waited three months or more.”