I am thinking of each of you, your teams, and communities as you make decisions and adapt your Direct-To-Consumer (DTC) channels. If I can help, I hope you know you can contact me and also access our FMC resources, and any updates.
Once we get get to the healing side of this pandemic, there are many things that markets may have to operationalize into best practices. Some of those we have noted already:
changing markets designation from special events to essential food and social space services.
writing rules for vendor food handling during outbreaks
having emergency layouts for smaller-than-usual markets
plans for fast pick up for items that don’t penalize the vendor with massive added fees or convert markets into something it cannot return from
communication plans for media
communication plans for vendors
partnerships for emergency situations
and of course much more to come. And as always, those ideas and solutions will come from you and your community leaders, and mostly not from an academic or government partner or from other “experts.” At FMC, our team continues to scour the internet, participate on our listservs, answer emails, and be ready to pick up the phone to learn what is going on.
This moment is reminiscent of the disasters that we worked through here in New Orleans while I was Deputy Director of Market Umbrella, and is also reminiscent of so many of our peers work on their own emergency situations. It is similar, and yet it has new wrinkles that most of us have not had to address.
That is something that I dread will be the new normal: cycles of disasters that remind us of previous examples and that we can draw from, but that bring brand-new challenges that we need to quickly assess and master too.
And as important as it is as to bravely and clearly react to the moment, how we protect our fragile community from profiteers and bureaucrats and how we prepare to share any learning for the next one is equally as important.
Make moment examples
Of course, José Andrés World Central Kitchen team is already out there. Not only is WCK immediately ready to deploy healthy food and community at the first moment necessary, the entity illustrates Jane Jacobs’ “eyes on the street” model that is as crucial during emergencies as in everyday life. Because they are there and attract media attention, they are able to call out the policy changes that have to be made, especially challenging those that push aside local knowledge or responses. Our DTC channel organizations can clearly learn from that approach in getting media attention during these events.
“In emergencies, locals know best how to take care of their own,” Andrés said as he decried the tendency of government personnel to tell locals “how you should run your lives” when they enter disaster zones. “We need to achieve a better moment where those organizations come in to help people in America or around the world, listen to the locals more and bring them into the solution.”
Beyond the famous chefs, there are so many of these types of interveners that come to us during these moments. In New Orleans we had tens of thousands of respondents over the decade of recovery: everyone from the Rainbow Family setting up a wonderful emergency camp and doing soil mitigation right after the levee breaks to massive numbers of faith-based volunteers that came for years every summer to build houses. Be ready to spot those for this emergency: it may be someone with a better temporary space for your pop up market, a policymaker willing to suspend rules that limit the exchange of healthy foods, a school bus driver to deliver food, a fellow NGO leader with an idea for getting healthy food to more communities, or a farmer able to deliver to a multiplicity of neighborhoods or towns.
Also crucial to remind ourselves is that any make moment uses the assets and goodwill of the local community to respond, but also accounts for the length of the disaster. Some of these last days, some weeks, some months or years. COVID19’s length is still undetermined, which is deeply frightening especially as this timeline relies on a the response level of a weak medical system and a lack of a concerted response from our national government.
What those of us who have been through an emergency know is that it is vital to recognize the different phases as stages, each of which may require different responses and partners. The GoFish YouTube videos we did at MU with support from Kellogg Foundation helped us capture some of what our markets and small businesses came up with as responses and allowed us to record them across the length of that response – and not least, get those businesses money for those innovations over the long official response to Katrina.
Break moment examples
Cities closing down open-air food markets because they are viewed as events rather than as essential services are the main break moment we have to prepare to meet in this moment. In the weeks after Katrina, I was called into New Orleans City Hall (which was still set up in an eerie, blackout curtain-covered, borrowed hotel space) to defend the idea of selling food from what had been flood-covered land. What was interesting about this question from City Hall was they were unaware that most of our vendors came from the surrounding parishes outside of the levee breaks that had inundated New Orleans with water. Only three vendors were growing food in the city, and all had already sent in soil tests to LSU. So, by sharing that information and plan, we were able to move quickly past that question. And since we operated in parking lots, building renovation – which slowed other retailers down for months or for years – was not an issue that we had to deal with. The open-air and transient nature of our design absolutely helped us, taking what would have been a break moment into a make moment for our small market organization in the months and years after 2005. We never forgot that lesson for our emergency-prone area.
And we also learned that adaptation is the key. As described again by Andrés:
“If we plan too much, chances are that things are gonna be completely wrong. And once you have a plan, and everybody agrees on the plan, if the plan goes out of line, people freeze,” Andrés admitted. “Adapting always in these scenarios is gonna be more important than planning.”
So don’t let the urge to make each moment the exact right response break you.
In other words, do what market organizations do best: pilot something, learn from it quickly, adapt from its lessons and regroup.
Take moment examples
There are also what we’d down here call “carpetbaggers” in every disaster situation. Already the NYT had a story of someone hoarding tens of thousands of hand sanitizers hoping to profit from this pandemic. Luckily, online stores shut him down, although he made plenty before it happened, and there will be others who will not caught or penalized.
I have already been contacted by many online stores and developers about aiding DTC channels. Now some of them are absolutely dedicated to helping and not hurting and offering their expertise- but some are not. The wrong ones can break our small businesses with hidden fees and bad design. Good, indifferent, or bad, don’t let them take our value proposition or our message for theirs. They are still two different business models and even if we borrow from each other, we have to remind our shoppers that we will return to our model because our DTC farmers and vendors are still not able to benefit from most of those models. Use your peers to ask about these opportunities, and ask them a lot of questions too. Yes, take advantage of the right opportunity, but don’t make a good idea into a bad situation by not being careful.
Another important point is to be ready and open enough to take the gifts that will come your or your community’s way. Whether it is a a friend offering to make dinner for you, a market shopper willing to help with social media, asking a peer to get on a webinar on your market’s behalf, or stopping for a moment for a walk or to close your eyes even on a busy busy day, take it. Being givers, market leaders and vendors are loathe to take their share, but for this moment, it is vital that you do.
I just dropped some juice off to local culture bearers and small business owners who have been feeding me this week with their art and with healthy food. That was my gift to them; the fruit I used was a gift to me from neighbors and friends.
And I was able to harvest so much this last week due to a gift of time and help by my Vermont food system pal Jean Hamilton who was in town for the National Good Food Network meeting.
I’ll add more examples here as they come to me through the extraordinary, creative community of food and civic activists that make up my world. I know we will grow stronger through this trial, and hopefully rebound by reminding even more people and community leaders why local farmers and businesses and their markets, farm stands, and CSAs are vital to a resilient, healthy place.
Thanks Dar! This is helpful and uplifting in a time of uncertainty. JLH